Privacy Policy

1. Information We Collect

We collect information to provide a better service to all our users. The types of personal information we collect include:

• Account Registration Info: Name, email address, phone number, password, and details depending on your user role (Buyer, Seller, Rider).
• Transaction Data: Details of products, food, hotel bookings, or services you buy or sell, payment receipts, and delivery details.
• Location Data: Device location coordinates when you use our delivery/food service, to facilitate accurate dispatch and routing.
• Usage and Device Info: IP address, operating system, browser type, device identifiers, and pages visited on the Platform.

2. How We Use Your Information

We process your personal information for purposes including:

• To create, manage, and secure your user or seller accounts.
• To process payments, fulfill orders, deliver packages, and manage hotel bookings.
• To improve our Platform's layout, algorithms, recommendation models, and customer service.
• To send you transactional updates, security alerts, and customer support messages.
• To comply with regulatory standards and legal duties.

3. Information Sharing and Disclosure

We do not sell your personal data. We share your information only under the following conditions:

• With Sellers & Service Providers: To complete purchase transactions (e.g., sharing delivery address with the merchant/courier, or booking name with a hotel).
• With Payment Processors: To complete financial transactions securely.
• For Legal Reasons: If required by law, regulation, legal process, or governmental request to protect the rights and safety of the Platform or its users.

4. Data Security

We use industry-standard administrative, technical, and physical security measures (including secure databases, encryption protocols, and user validation filters) to protect your personal information. However, no transmission over the internet or storage method is 100% secure.

5. Your Data Rights

Depending on your location, you may have rights under local laws regarding your personal data, including the right to access, correct, or request the deletion of your personal data, or object to certain processing practices. You can manage your account settings or contact support to exercise these options.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track platform activity, remember your session credentials and preferences (e.g., active cart items, theme styles), and maintain system security. You can manage cookie settings in your browser configuration.

7. Contact Us

If you have any questions or feedback about this Privacy Policy, please reach out to us at: